FAQ

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<div class="faq-head"><h2>FAQ - Frequently Asked Questions</h2></div>
 
<div class="faq-body"><nav class="faq-liste" style="height: auto; width:650px;">
<ul>
<li><details><summary>General</summary> <details><summary>Registration as a new customer</summary>
<ul>
<li>As a new customer you can log in under “Login” to register.</li>
</ul>
</details> <details><summary>Direct collection from stock</summary>
<ul>
<li>For processing reasons, it is unfortunately not possible to pick up goods directly from the warehouse.</li>
</ul>
</details> <details><summary>catalogues</summary>
<ul>
<li>As a purely online shop, we are unfortunately unable to provide you with any order catalogs in paper form. 
You can get an overview of our range in our online shop or if you sign up for a 
our popular Pleasure - Parties are interested.</li>
</ul>
</details> <details><summary>Newsletter</summary>
<ul>
<li>When you register with our online shop, you also have the option of subscribing to our free newsletter 
to order - this way you will regularly receive the best offers and product news by email. Would you like our 
To unsubscribe from the newsletter, simply click on the link at the end of the newsletter and 
Sign out on the page that appears. Confirm the cancellation by clicking on the button “Delete”.</li>
</ul>
</details> <details><summary>contact addresses</summary>
<ul>
<li>Tiny Sins</li>
<li>D. Lehmann</li>
<li>Hohenzollernring 114</li>
<li>13585 Berlin</li>
<li>info[at]tinysins.de</li>
</ul>
</details> <details><summary>E-mails are not answered?</summary>
<ul>
<li>Our support is staffed daily and will answer your inquiries as quickly as possible. In some cases, editing
sometimes take a little more time, we ask for a little patience in these cases. We answer. So that a quick assignment can be made, we need your correct:</li>
<li>email-Adress</li>
<li>registration address</li>
<li>customer number and invoice number.</li>
</ul>
</details></details></li>
</ul>
 
<ul>
<li><details><summary>Order</summary><details><summary>Place an order</summary>
<ul>
<li>You can easily and conveniently order all items in our online shop. By clicking the button
“Add to cart” click, you put the desired article in the shopping cart. You also choose
select the number of pieces you want. A subsequent change of the number of pieces will be made later
in the “shopping cart” possible. You can also use this item to remove items from the shopping cart. click please
in the shopping cart on the point “Continue shopping” to continue shopping, or on “Checkout” to complete your
complete the purchase. If you are already a customer, please enter your e-mail address or your customer number under "Checkout".
and the password you set when you signed up to continue. If you are not yet a customer, you have under
“Checkout” the opportunity to register. Please fill out the registration form carefully. You receive
then a personal customer number, which will be sent to you by e-mail. Then continue with the order dialog.
You will be guided step by step through the order. If available, you can enter a voucher code before completing the order. 
If you created a customer account when registering, your orders are archived under "my account" . The delivery of the desired
Goods are shipped exclusively through “DHL” or "UPS". When it is handed over to the sender, you will automatically receive a confirmation
by e-mail with all relevant package data, so that you can follow the progress of your package at any time and free of charge via the shipment information system of
“DHL” or "UPS" can understand. It may be that your parcel number is only available in the “DHL” or.
"UPS" available and only then can the course be traced. Unfortunately, we cannot process orders by e-mail, fax, letter or telephone. Likewise, none 
individual offers possible.</li>
</ul>
</details> <details><summary>receipt of an order</summary>
<ul>
<li>The receipt of your order will be confirmed to you immediately by e-mail. If you have a customer account, your order is archived under "My Account".</li>
</ul>
</details><details><summary>status of an order</summary>
<ul>
<li>You can easily see the current status of your order under “My account” if you have a customer account. There you will also get the
current availability of the ordered items is displayed. It cannot be ruled out that the items listed in your order will be sold out later on. 
 Of course, the items you actually ordered will no longer be taken into account. The items were, if you were available when you placed the order,
reserved for you and are therefore not part of the general stock.</li>
</ul>
</details> <details><summary>cancel order</summary>
<ul>
<li>To cancel an order, please contact our support via our contact form or at info[at]tinysins.de. Please state your customer number and the corresponding invoice number. 
 The cancellation of your order will then be confirmed to you by email. An order can be cancelled, as long as it is not being processed.
You can call up the current status of your order under "My Account" if you have a customer account
Your rights to exercise the right of cancellation or your warranty claims are not affected by the possibility of cancellation.</li>
</ul>
</details> <details><summary>Change order later</summary>
<ul>
<li>For processing reasons, an order in the area of article composition can be made later 
cannot be extended or changed. Combining orders is also not possible. It can 
However, the delivery address can subsequently be changed as long as the order is not being processed. 
If you have a customer account, you can check the current status of your order under the 
Go to "My Account". Please note that the invoice is always enclosed with the goods. Please understand that we exclusively 
guarantee sensational prices through automated order processing, but at the same time can only make limited changes.</li>
</ul>
</details> <details><summary>View previous orders</summary>
<ul>
<li>If you have a customer account, you can place your previous orders in our online shop 
under "My Account". There you also have the option of using the shopping cart from an old order 
to restore to place a new order.</li>
</ul>
</details> <details><summary>The desired item cannot be found in the shop</summary>
<ul>
<li>All of the items in our range that can also be ordered are listed in our online shop. 
If the item you want is not listed, please visit our online shop at a later time 
once again. Our offer is constantly being expanded</li>
</ul>
</details> <details><summary>Is it possible to purchase on account with a different delivery address?</summary>
<ul>
<li>No, as soon as an addition or a delivery address is noted, unfortunately no purchase can be made on account. 
Billing address and delivery address must be identical</li>
</ul>
</details> <details><summary>Is it mandatory that I provide my full address?</summary>
<ul>
<li>Yes, even if the shipment is made to a Packstation or delivery address, the reported home address must always be given</li>
</ul>
</details> <details><summary>Can multiple names be entered in the address field?</summary>
<ul>
<li>No, it is only intended that one person is entered</li>
</ul>
</details> <details><summary>Do you also ship abroad?</summary>
<ul>
<li>We currently ship to the following countries: ►Belgium  ►Bulgaria  ►Denmark  ►Germany  ►Estonia  ►Finland 
►France  ►Greece  ►Ireland  ►Italy  ►Croatia  ►Latvia  ►Lithuania  ► Luxembourg ►Malta 
►Netherlands  ►ÖAustria  ►Poland  ►Portugal  ►Romania  ►Sweden  ►Slovenia  ►Slovak Republic  
►Spain  ►Czech Republic  ►Hungary  ►United Kingdom (GB)  ►Cyprus 
The corresponding shipping costs can be found <a href="https://tinysins.de/shop_content.php?coID=3300013">here.</a></li>
</ul>
</details> </details></li>
</ul>
 
<ul>
<li><details><summary>customer account</summary> <details><summary>change data</summary>
<ul>
<li>You can save your personal data under “My Account” call it up and, if necessary, also change it here.</li>
</ul>
</details> <details><summary>Forgot customer number</summary>
<ul>
<li>Your customer number is listed on the order confirmations and invoices. Don't you have one?
For more access, you can request this via our online shop. To do this, click in 
Simply click your user name (top right on the home page) and in our online shop
select the option there: My Account ->> Edit account information</li>
</ul>
</details> <details><summary>Forgot / change password</summary>
<ul>
<li>If you no longer have your password, click on “My account” in our online shop. and 
select the option there: “forgot password” On the following page please enter your 
Enter the email address you used to register in our online shop. 
You will then receive an email with the requested information. Under the link in it 
you can assign yourself a new password. This is required for security reasons. 
Please ensure that the link is fully adopted in the browser. 
If necessary, add it “by hand” one. Please note that the new password you have chosen 
must be at least 6 characters long and consist of at least one special character, one letter and one number. 
To ensure that your password is as secure as possible, please ►do not use parts of your e-mail address 
►no words like “password”, “password” etc. ►none key sequences like “123”, “abc” Etc.</li>
</ul>
</details> <details><summary>View previous orders</summary>
<ul>
<li>You can view your previous orders in our online shop under “My account” call. 
There you also have the option of restoring the shopping cart from an old order in order to place a new order from it.</li>
</ul>
</details> <details><summary>Change of address</summary>
<ul>
<li>To do this, simply click on your user name in our online shop (top right on the home page) and select the option: My account ->> Edit account information</li>
</ul>
</details> <details><summary>How can I have my customer data deleted?</summary>
<ul>
<li>To do this, simply click on your user name in our online shop (top right on the home page) and select the option: My account ->> Delete account</li>
</ul>
</details> </details></li>
</ul>
 
<ul>



<li><details ><summary>product questions Erotictoys</summary> <details><summary>Was versteht man unter Erotik- oder Sextoys?</summary>
<ul>
<li>Erotic or sex toys are all items that are used for sexual stimulation. We distinguish 
the following main groups so that you can easily find the items you want: ►Vibrators ►Dildos ►Toys for her ►Toys for him ►Toys for couples</li>
</ul>
</details> <details><summary>What are vibrators?</summary>
<ul>
<li>Vibrators come in different shapes, colors and materials. They are often the penis 
imitated and vibrate. The vibration can often be regulated in different levels. 
Some vibrators are also equipped with elements to simultaneously stimulate the clitoris 
and/or to stimulate the anus. Vibrators can also be used to stimulate erogenous zones, 
such as the clitoris or the breast, to massage or stimulate. Lay-on vibrators have been specially developed for this</li>
</ul>
</details> <details><summary>What are dildos?</summary>
<ul>
<li>Dildos come in different shapes, colors and materials. They are often modeled on the penis and cannot vibrate. Dildos have been used for sexual stimulation since time immemorial.</li>
</ul>
</details> <details><summary>What are toys for him?</summary>
<ul>
<li>These are toys that are specially designed for men. For example love dolls, 
Masturbators, erection aids or rings and sleeves. Love dolls are realistic reproductions of a woman's body, which are usually equipped with three openings (mouth, vagina, anus). It is available in inflatable and solid form. Realistic replicas of the mouth, vagina or anal area are called masturbators. Due to the mostly skin-like material and if desired with vibration, you create a natural stimulation of the penis´. The erection aids are vacuum pumps that are slipped over the penis. The blood circulation is promoted by the created vacuum and a sometimes significant increase in potency can be achieved. Rings and sleeves are slipped tightly over the penis and fulfill various functions. By damming up the blood in the penis, a longer erection is guaranteed. If equipped with the appropriate elements, the vagina is also stimulated during intercourse. Visually, too, these items lead to an increase in pleasure.</li>
</ul>
</details> <details><summary>What are toys for you?</summary>
<ul>
<li>In this area you will find erotic toys that are specially designed for women. Here 
are, for example, "butterflies", pumps, love balls or lay-on vibrators. 
A "butterfly" is a modification of a lay-on vibrator. It is usually strapped on and lies 
in the area of the clitoris. "Butterflies" come in different shapes and colors. Love Balls 
are usually two or more balls connected to each other, which are caused by the movement and friction in the 
Stimulate your body. Many have a special inner workings that causes vibrations when you move 
generated. Two groups can be distinguished. Firstly, the group of breast pumps. These will be on 
placed on the breast and create a vacuum, which promotes blood circulation and the breast 
enlarged. The second group is vaginal pumps. These are applied to the vagina 
put on and also create a vacuum there, which promotes blood circulation and perception 
from stimulation. In the "lay-on vibrators" section you will find different items 
which generate a stimulation through vibrations. These are mainly vibrating eggs to be introduced (with cable remote control or wireless) or lay-on vibrators.</li>
</ul>
</details> <details><summary>Which vibrator is quiet?</summary>
<ul>
<li>The volume of an erotic toy depends on various factors. First by the number of 
Motors (e.g. a normal vibrator compared to a vibrator with additional 
clitoral stimulation) but also on the selected performance level and especially the material. So steamy 
a solid coating of the item, for example made of silicone, the noise more than 
in vibrators that consist exclusively of hard plastic. The 
Unfortunately, the development of noise from motor-driven items cannot be avoided</li>
</ul>
</details> <details><summary>What should be considered when handling toys?</summary>
<ul>
<li>In general, one should remember that toys are used in or on the genitals. This 
Area should always be protected from infection or sexually transmitted diseases. 
If a few principles are observed here, erotic toys are harmless and attractive 
Enrichment of your sex life. After each use, erotic toys should be thoroughly cleaned 
and be dried off. For example, you can use our cleaning fluid, which you can find in 
use our online shop under the category <a href="https://tinysins.de/?cat=c53_Toy-cleaner-toy-cleaner.html">"Drugstore"</a>. 
You should also apply the same standards when using the vibrator as you would with a regular 
intercourse. If your sex partner is not your long-term partner, you should only share your toy with condoms or clean it thoroughly after changing. To a maximum 
To have pleasure with your erotic toy, you should use a lubricant. The toy is more pleasant to use, which means an increase in stimulation especially in the sensitive anal area
allows. In our online shop you will find under <a href="https://tinysins.de/?cat=c17_Gleitmittel-gleitmittel.html">"Drugstore -> Lubricant"</a > lots of lube products. 
Only these lubricants are guaranteed to be compatible with our toys. Please do not use any products such as baby oil or Vaseline. These can damage both toys and condoms! Store your 
 Erotic toys please always separate from each other according to the respective material. This means that e.g. erotic toys made of jelly material should only be stored together with jelly articles. 
With toys made of different materials that are stored together, it could 
damage the product surface. Our toybags can help here, or just a soft cloth as protection between the different products. 
The most important points for the safe and pleasurable use of erotic toys summarized: ►Always clean your erotic toy with the appropriate agent from our online shop and dry it well. 
►Avoid direct water contact with the battery compartment or submerge the toy completely in water unless it is specifically marked as "waterproof". 
►Use our lubricants to ensure maximum enjoyment of use. Do not use baby oil, petroleum jelly or similar products! 
►Erotic toys made of different materials should be stored separately.</li>
</ul>
</details> <details><summary>handling condoms</summary>
<ul>
<li>Condoms that have been stored incorrectly or are past their expiry date may be damaged. These are often invisible, so that the condom is permeable to viruses or sperm. Damage is primarily caused by exposure to the sun, heat, cold and also mechanical stress (keep in the car, porte monnaie or in your trouser pocket). long or sharp-edged fingernails can also damage the condom. This usually happens when unrolling or when Tearing open the pack. This danger also exists if the partner’s genitals are also stimulated with the fingers during intercourse. If the reservoir for the sperm (at the upper end of the condom) is not pressed together when unrolling, air gets in or it is pulled too far over the glans. The condom is then under tension and can tear. Tension or mechanical stress can also arise if the condom is not the right size for the penis. So it can be too big. or be too small. When using lubricants containing oil (e.g. body lotion, massage oil, baby oil, vaseline, butter or certain medications such as vaginal suppositories), the material can be damaged or permeable will. Information about the compatibility is usually on the packaging or on the package insert. Lubricants containing water and silicone do not have such risks. We only recommend these products in order to guarantee optimal enjoyment.</li>
</ul>
</details> <details><summary>Which condom for a latex allergy?</summary>
<ul>
<li>In the case of existing allergies, we recommend polyisoprene condoms.</li>
</ul>
</details> <details><summary>Why is my lubricant "burning"?</summary>
<ul>
<li>Your lube contains glycerin. This substance can produce a warming effect which sensitive individuals may experience as "burning".</li>
</ul>
</details> <details><summary>What is the difference between a vibrator and a dildo?</summary>
<ul>
<li>A vibrator is set in motion by a motor. These oscillations/vibrations are perceived as particularly pleasant. A vibrator is suitable for clitoral, vaginal and anal stimulation, as well as for stimulating the penis and breasts. A dildo does not contain a motor and therefore does not vibrate. It is suitable for vaginal and anal stimulation</li>
</ul>
</details> <details><summary>What do I have to consider when using it?</summary>
<ul>
<li>We recommend using a water-based lubricant. Lubricants containing oil attack the material. Do not use the TOY on diseased or irritated skin. Women and men with sensitive or Skin that is prone to allergies should only use ANY toy together with a condom for their own protection.</li>
</ul>
</details> <details><summary>How does my pump work?</summary>
<ul>
<li>The potency pump mimics the natural erection process by creating a negative pressure. The negative pressure causes a rapid increase in blood flow and can lead to stiffness and swelling of the limb a high vacuum level can be generated. You should therefore use plenty of lubricant (also in the pubic hair - a pubic hair shave around the base of the penis would be even better) in order to achieve an optimal seal/airtightness . Please note: Penis pumps can create a very strong negative pressure, which can lead to injuries. If unpleasant skin tension or irritation occurs during application, please stop immediately. Do not use the penis pump on diseased or irritated skin or on infected areas of skin.</li>
</ul>
</details> <details><summary>Toys - How do I clean them?</summary>
<ul>
<li>We recommend cleaning before first use and after each subsequent use with lukewarm soapy water. Make sure that no water gets inside a vibrator.</li>
</ul>
</details> </details></li>
</ul>
 
<ul>
<li><details><summary>Return of Goods</summary> <details><summary>exchange goods</summary>
<ul>
<li>An exchange of goods (e.g. in a different color) is unfortunately not possible for processing reasons.</li>
</ul>
</details> <details><summary>Do I get a new invoice after a partial return?</summary>
<ul>
<li>No, if you only return part of the goods, you will not receive a new/changed invoice. Simply shorten the invoice by the returned item(s) and only pay the changed amount.</li>
</ul>
</details> <details><summary>Can I send my package freight collect?</summary>
<ul>
<li>No, packages that are sent back to us freight collect cannot be accepted by us. You can find a returns slip<a href="https://www.tinysins.de/Retourenschein_Tiny_Sins.pdf"> here</a> to download - fill in and enclose with the return. Without this, the return cannot be processed.  </li>
</ul>
</details> <details><summary>How long can I send my goods back?</summary>
<ul>
<li>The right of return is the statutory 14 days after receipt of the goods.</li>
</ul>
</details> <details><summary>Where should I send my return?</summary>
<ul>
<li>Tiny Sins</li>
<li>D. Lehmann</li>
<li>Hohenzollernring 114</li>
<li>13585 Berlin</li>
<li>info[at]tinysins.de</li>
</ul>
</details><details><summary>Where can I drop off my package for return?</summary>
<ul>
<li>You should preferably hand in your package to our contractual partner DHL in one of the numerous DHL branches. The choice of shipping service provider is up to you, but we always recommend insured shipping for your own protection.</li>
</ul>
</details> <details><summary>Until when can I cancel or change my order?</summary>
<ul>
<li>Your email request must be received by 6:00 p.m. so that it can still be considered.</li>
</ul>
</details> <details><summary>Did I receive the right goods?</summary>
<ul>
<li>Please make sure first of all whether there is actually a faulty delivery. Compare the respective article number with the one listed on the invoice.</li>
</ul>
</details> <details><summary>I checked it, it's a wrong delivery!</summary>
<ul>
<li>If, exceptionally, there is a faulty delivery, we apologize and very much regret the inconvenience caused. Please send us the goods in their original packaging, if possible, at your own expense (which we will of course reimburse you afterwards), if possible: INCLUDING A COPY OF THE INVOICE, YOUR BANK DETAILS and a completed  <a href="https://www.tinysins.de/Retourenschein_Tiny_Sins.pdf">Returns accompanying slip</a>with reference to EXCHANGE WITH WARRANTY. Please address your return to: ►Tiny Sins ►D. Lehmann ►Hohenzollernring 114 ►13585 Berlin We will then send you the correct goods immediately. Of course, we will also bear the shipping costs for the replacement delivery for you! If you want to return the goods, you need a <a href="https://www.tinysins.de/Retourenschein_Tiny_Sins.pdf">return slip</a>, of the Goods are placed in the package. Please also state your bank details on our return slip so that we can reimburse you for the postage costs incurred. When returning the faulty goods, please choose the cheapest shipping method if possible. This avoids the occurrence of unnecessarily high shipping costs. We would like to ask you to refrain from returning goods freight collect. The processing of such returns requires increased effort on our part. In addition, there are also increased costs for us, which can be avoided in most cases. In order to save you and us unnecessary inconvenience and costs, we ask that you refrain from returning a direct debit. If you nevertheless make a return debit, we are entitled to charge you for any costs we may incur</li>
</ul>
<li></details> </details></li>
</ul>
 
<ul>
<li><details><summary>Technical questions
</summary> <details><summary>Login despite registration not possible</summary>
<ul>
<li>When entering your access data, please make sure that there are no "spaces" before or after the input. This happens very often when the customer data is "copied" into the corresponding field. Enter the password and the customer number or e-mail address once "by hand". Please note that the password must be at least six characters long and contain at least one special character, must consist of a letter and a number. You may need to disable existing “cookies" before the next login or order process via the settings of your Internet browser ("Internet Explorer", “ Firefox", etc.), usually under &bdquo;Privacy Policy", delete it once. In this context, also check whether cookies are accepted by the Internet browser. Also "Java" should be enabled.</li>
</ul>
</details> <details><summary>Order cannot be completed</summary>
<ul>
<li>If you want to order as a registered customer without first being logged in (via "Login"), and you cannot complete your order after clicking on "Checkout", please note First of all, make sure that you have entered your customer data correctly. When entering the password and customer number or e-mail address, make sure that there are no "spaces" before or after the entry. This happens very often. often when the customer data is "copied into" the corresponding field. Enter the password and the customer number or e-mail address once "by hand". Please note that the password must be at least 6 characters long and consist of at least one special character, one letter and one number. The system also only accepts passwords with a maximum of 10 characters. If more characters were specified, only the first 10 were accepted. This phenomenon occurs because people often look at the keyboard and not at the screen during registration. If you do not get to the next step despite entering the data correctly, Please delete the so-called "Cookies" via the settings of your internet browser (&bdquo;Internet Explorer", &bdquo;Firefox", etc.); usually under &bdquo;Privacy Policy". In this context, also check whether cookies are accepted by the Internet browser. In addition, "Java" should be activated. Please restart your Internet browser. After this step it is necessary to go through the ordering process again. To do this, place all the items you want in the shopping cart again and continue with the order by clicking on "Checkout". A correctly entered order will be confirmed to you by e-mail and is also listed under "My Account".</li>
</ul>
</details> <details><summary>"Order not possible" message</summary>
<ul>
<li>This error message is often due to an error in entering the bank details. When entering the bank details, make sure that you enter the data in the correct fields. It is also important that no transposed digits occur or that spaces or special characters are entered. Spaces may form before or after an entry if the data is not "inserted by hand" but "copied". Your articles are still there In the shopping cart. Please enter your bank details again so that the order can be completed. A correctly entered order will be confirmed to you by e-mail and can also be found under "My account". listed. If you assume a technical problem, please contact our support at info[at]tinysins.de</li>
</ul>
</details> <details><summary>E-mail address is not accepted for registration</summary>
<ul>
<li>Please check first whether there is a typographical error and the address is therefore invalid. If the e-mail address is not accepted despite being spelled correctly, this could be due to your e-mail provider. This could be the live test we carry out for security reasons; Block the address from being used. In such a case, please choose an alternative email address, which you may receive by registering with another email provider.</li>
</ul>
</details><details><summary>Slow page loading</summary>
<ul>
<li>The page loading speed depends on various factors. If the page loads slowly, check the status of your modem and, if you are using it, the signal strength of the W-LAN. If other websites load without any problems, our online shop may be temporarily overloaded. In such a case, please visit our online shop again at a later time. Please note that in order to use our online shop, the options "Cookies" and "Java" must be activated in your Internet browser settings.</li>
</ul>
</details> <details><summary>Internet connection has been lost. Order recorded?</summary>
<ul>
<li>If the connection was broken during an order, it is possible that the order was incorrectly entered. A correctly received order will be confirmed to you by e-mail and is also listed under &bdquo;My Account".</li>
</ul>
</details> <details><summary>The shopping cart does not show all desired items</summary>
<ul>
<li>The items placed in the shopping cart are saved on your computer in the form of a "cookie". It is therefore necessary for your internet browser to accept this To be deleted once via the Internet browser settings (usually under "Privacy Policy") and to visit our online shop again after restarting the browser. Then place the desired items in the shopping cart. In this context, placing items in the shopping cart does not represent a reservation, so that in rare cases it is possible for the goods to be sold out between placing them in the shopping cart and completing the order.</li>
</ul>
</details> <details><summary>Customer reviews are not recorded</summary>
<ul>
<li>If you are unable to complete your review correctly, there could be a problem with the “cookies" in your Internet browser (e.g. Internet Explorer, Firefox, ...). Please solve; Clear the saved cookies once via the settings of the Internet browser you are using. You will usually find this option under "Privacy". It is also important that your internet browser accepts cookies. Please try the review process again. Please always make sure that the corresponding check mark is ticked for each article that has been evaluated.</li>
</ul>
</details> <details><summary>Voucher code is not accepted</summary>
<ul>
<li>You can redeem voucher codes in the shopping cart by clicking on "Checkout" and following the order dialog. You will find the input field in the last step of the order. You can only redeem one code per order. If you have entered several codes, the first one you entered will be taken into account. Please also note that voucher codes can only be redeemed within the specified period and not Can be combined with other promotions. Please pay attention to the exact spelling when entering the voucher code. There must also be no spaces before or after the code. These often occur if the code is not entered manually but copied in. An accepted voucher code will be displayed to you before you complete your order, together with the items you have placed in the shopping cart. Please check this list and finally Then cancel your order. A voucher code cannot be considered retrospectively.</li>
</ul>
</details> <details><summary>Enable cookies</summary>
<ul>
<li>In order to be able to use all areas of our online shop properly, the use of so-called &bdquo;cookies" must be permitted. This is done via the setting options of the Internet browser you are using, such as: "Internet Explorer" or "Firefox". Depending on the Internet browser used and the current version, the steps required for this or the names of the menu items may vary somewhat. However, you can use the following examples as a guide: ► Extras ► Settings ► Data protection ► Accept cookies ► Extras ► Internet options ► Privacy ► Advanced ► Accept cookies</li>
</ul>
</details> </details></li>
</ul>
 
<ul>
<li><details><summary>shipping</summary> <details><summary>When will delivery be free of charge?</summary>
<ul>
<li>Within Germany from a goods value of 50.00 euros. 
-
Outside of Germany we only deliver against credit card payment.
The minimum order value is 50 €.</li>
</ul>
</details> <details><summary>Can I see on my package where I ordered?</summary>
<ul>
<li>No, there are no advertising imprints or similar on the package itself. to find.</li>
</ul>
</details> <details><summary>Can I order as a company?</summary>
<ul>
<li>Yes, it is possible to order as a company, it is only important that a contact person (first and last name including date of birth) is given. Purchase on account is not possible here.</li>
</ul>
</details> <details><summary>Can I have my package delivered to a post office?</summary>
<ul>
<li>Yes, enter your billing address as usual and check the box below the address “to a packing station or post office” to ship. Another window will open in which you can enter the data of the post office and your post number. The prerequisite for delivery to a post office is that you are registered with DHL. Catalogs cannot be sent to a Packstation.</li>
</ul>
</details> <details><summary>Can I also have my package delivered to a Packstation?</summary>
<ul>
<li>Yes, enter your billing address as usual and check the box below the address “to a packing station or post office” to ship. Another window will open in which you can enter the data of your Packstation and your post number. The prerequisite for delivery to a Packstation is that you are registered with DHL.</li>
</ul>
</details> <details><summary>Can I also have my goods delivered to a PO box?</summary>
<ul>
<li>No, unfortunately it is not possible to send parcels to a PO Box.</li>
</ul>
</details> <details><summary>Can we influence the delivery date?</summary>
<ul>
<li>No, we cannot set a date when or what time of day the package should be delivered to you. We can only note a date when the package should leave our house.</li>
</ul>
</details> <details><summary>With which service company will my package be sent?</summary>
<ul>
<li>Shipping is exclusively via DHL and UPS.</li>
</ul>
</details> <details><summary>When will I have my order?</summary>
<ul>
<li>Usually after 1-3 working days.</li>
</ul>
</details> <details><summary>What does Discreet Shipping mean?</summary>
<ul>
<li>Our goods are shipped in completely neutral packaging. As the sender, we only note a location with a postal code. The name "Tiny Sins" is not mentioned on the packages, nor is any information given about the contents.</li>
</ul>
</details> </details></li>
</ul>
 
<ul>
<li><details><summary>payment methods</summary><details><summary>Purchase on invoice</summary>
<ul>
<li>payable within 14 days (prior credit check).</li>
</ul>
</details> <details><summary>Credit card</summary>
<ul>
<li>(please note that an EC card is not a credit card), we accept Visa, Mastercard.</li>
</ul>
</details> <details><summary>cash on delivery</summary>
<ul>
<li>The cash on delivery payment method is no longer offered.</li>
</ul>
</details> <details><summary>PayPal</summary>
<ul>
<li>You make the payment directly after completing the order via your PayPal account. You will be forwarded automatically.</li>
</ul>
</details> <details><summary>Immediate transfer</summary>
<ul>
<li>You make the payment immediately after completing the order, stating your PIN/TAN.</li>
</ul>
</details> <details><summary>Advance transfer</summary>
<ul>
<li>The necessary bank details will be sent to you with the order confirmation. When making your transfer, be sure to state the intended purpose. ►Our bank details: ►DKB Bank ►IBAN: DE68 1203 0000 1060 1231 61 ►Bic: BYLADEM 1001</li>
</ul>
</details> </details></li>
</ul>
 
<ul>
<li><details><summary>Final Notes</summary> This Questions & Answers section has been carefully crafted for you so you can quickly get comprehensive answers to frequently asked questions. Although regular updates are made, we reserve the right to make mistakes. Thank you for your understanding. </details></li>
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